Legal

Privacy Policy

Effective October 27, 2026

Lifestyle Medicine QBank is created and operated by MenoPrep Education Ltd., which is responsible for the personal information described here. This policy explains how Lifestyle Medicine QBank collects, uses, and protects personal information when you visit the site, create an account, purchase access, or contact us.

Information we collect

• Account information: email address, encrypted password credentials, account status, and password-reset records.
• Learning activity: answers, progress, exam attempts, and issue reports submitted through the application. If you used the original Lifestyle Medicine QBank site, it kept your progress only in your browser; the first time you sign in here on that browser, the app adds that saved progress (which questions you answered and whether you were right) to your account.
• Purchase information: transaction and entitlement identifiers received from Stripe, and, if you bought on the original site, the purchase email and purchase record we used to set up your account here. Lifestyle Medicine QBank does not store full payment-card numbers.
• Technical information: basic request, device, security, and visitor analytics data used to operate and protect the service.
• Support information: messages and attachments you send to us, including documents submitted for a refund request.

How we use information

We use information to provide accounts and question-bank access; process and verify purchases and refunds; save learning progress; send password-reset and service messages; send occasional emails about Lifestyle Medicine QBank, such as study tips, new content, and offers, which you can stop at any time using the unsubscribe link included in every such email; respond to support requests; secure, troubleshoot, and improve the service; and comply with legal obligations.

Service providers

We share information only as needed with providers that help run Lifestyle Medicine QBank, including Stripe for payments, Vercel for hosting and site analytics, Neon for database hosting, Cloudflare for our domain, Google Workspace for our email inbox, and our outbound email provider. These providers process information under their own contractual and privacy obligations.

Cookies and analytics

We use an essential authentication cookie to keep you signed in, and a first-party cookie that remembers how you first arrived at the site (for example a campaign code or the referring page) for up to 90 days, so we can understand which channels bring learners here; it does not track you across other websites. If you take the free sample questions, we record your answers and score without your name or email, and a first-party cookie holds a random identifier for that attempt for up to 90 days; if you later create an account in the same browser, we note that you took the sample questions so we can learn whether they are useful. Vercel Web Analytics provides aggregated visitor measurements. If you first arrived by clicking one of our Google ads and later purchase, we may report that purchase to Google Ads so we can measure which ads work; the report contains only Google's click identifier, the purchase time, and the amount, never your name or email address. We do not sell personal information or use third-party advertising cookies.

Retention and security

We retain account, purchase, and learning records while your account is active and afterward as reasonably needed for support, fraud prevention, accounting, and legal compliance. Password-reset links expire and are single-use. We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security.

Your choices

You can unsubscribe from marketing emails at any time using the link in any such email or by emailing us. You may request access to, correction of, or deletion of your personal information, subject to records we must retain by law or for legitimate business purposes. You may also ask questions or make a privacy complaint by emailing hello@lifestylemedicineqbank.com.

International processing and changes

Our providers may process information outside your province or country, where it may be subject to local law. We may update this policy as the service changes and will post the revised effective date here.